F.A.Q.
Q: Do I need to do anything special for a move-out clean?
A: We do need electricity and water to clean so please make sure your utilities are still functioning.

Q: What payment methods are accepted?
A: Clean Freaks accepts cash, personal check or credit card and payments are due at the time of service.

Q: What should I do before a home cleaning service? 
A: To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other 
     household items prior to our visit. 

Q: How can I share my Clean Freaks experience? 
A: We always appreciate your referrals. They are the 
    highest compliment. Or you can purchase a cleaning 
    session as a gift for your friends and loved ones.

      FREQUENTLY ASKED QUESTIONS


Q: How long does it take to clean my home? 
A: The time to clean will vary based on the size 
    of your home. It also varies according to it's  
    present condition and how often you've had it 
    professionally cleaned. Our first visit often takes 
    the longest. If you are on a budget, you may want to schedule only the rooms that 
    need the most attention. Any questions? Feel free to call the office 203-345-4033

Q: What type of cleaning solutions do you use? 
A: Only non-toxic, environmentally friendly cleaning products are used in our cleaning 
    service, keeping your place safe from allergens and toxins.

Q: Do I need to provide supplies or will you bring them? 
A: Clean Freaks will bring all of their own supplies and equipment. 

Q: What won't Clean Freaks clean?
A: For health reasons, we will not clean blood, feces, vomit or urine from animals or 
    humans.

Q: How do I leave special instructions for you? Can I leave a note? 
A: Leaving a note is great or email us (help@ctcleanfreaks.com) with your special 
    instructions.
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Q. How do you charge my credit card? Do you charge it weekly or on
    the day of the service?
A. We charge all credit cards the day of the cleaning once all work is completed.

Q: What should we do with my pets while the house is being cleaned?
A. We are able to do our best work when pets are not in the areas of your house 
    that we are cleaning. If possible, please keep your pets in another area for the 
    duration of the cleaning. 

Q. Do I need to be present when the cleaning is done? 
A. That is up to you. For your convenience we can securely maintain a key to 
     your home or office but you are welcome to stay if that is your preference.
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Q. How can we serve you better?
A. We listen to your feedback and constantly strive to improve. Our goal is  
    making your cleaning experience the best it can possibly be.